R4H Medical Transportation Zero Tolerance Policy

R4H Medical Transportation has a ZERO TOLERANCE policy on the use of drugs or alcohol by a driver while providing transportation services for R4H Medical Transportation .

A driver who is the subject of a passenger complaint alleging a violation of the zero-tolerance policy shall be immediately suspended.

The suspension shall last until the time the complaint investigation is complete.

If you suspect your driver is under the influence of drugs or alcohol, please instruct the driver to stop the ride immediately. Exit the vehicle as soon as it is safe to do so, and then call to report a suspected driver under the influence.

We encourage you to file a zero-tolerance complaint.

This policy is effective as of December 16, 2021.

If you are having issues with our service or would like to file a complaint, please use the resources below:

R4H Medical Transportation
1536 Saw Mill Run Blvd
Pittsburgh, PA 15210
PA PUC # A-0019028F6000
USDOT # 2632350

Phone: 1-844-RideR4H.
Email: newtrips@rider4h.com
Contact Us: Click Here

Pennsylvania Public Utility Commission:
Call Toll Free: 1-800-692-7380
Complaint Webpage
Taxi Complaint Form